Refund & Credit Policy

Refunds and Accounts Credits 

All refunds will be issued to the original payment method. If cash, expired credit card, or check were used in the original payment, we must issue a check for the refund amount. A monetary credit can be made to a customer’s account for future use. Credits may be issued for medical or emergency situations with appropriate documentation. The credit to the account will expire in two years.  

• Camps- Requests for refunds, credits, or transfers must be received by Thursday at 10:00 AM prior to the Camp start date.  
• Classes- Refunds will be issued if a request is made 7 days or more prior to the start of the class. Requests for refunds made 6 days or fewer before the class begins will receive an account credit instead of a refund.  
• Credit Reconciliation- In the instance that a credit expires, all efforts will be made to contact the client about the pending expiration. All credits will be reallocated to either the youth scholarship fund or the General Fund. 

District Cancellations 

• Program Cancellation- All program cancellations due to low enrollment or any other unforeseen circumstance will be refunded. 
• Class Cancellation- Classes cancelled due to rain, heat, or air quality will be rescheduled for up to one week at the end of the season, when possible. In the event that a class is cancelled and cannot be rescheduled, a pro-rated credit will be issued based on the number of sessions cancelled. There will be no refunds or credits for missed rescheduled classes.