Refund & Credit Policy

Refunds and Accounts Credits 

Refunds or account credits for program cancellations are determined based on the timing of the request.

• If a cancellation is made five days or more before the program start date, a 100% refund will be issued.
• For cancellations made four days or fewer before the start date, administrative approval is required. Account credits may or may not be available depending on the specific program.
• Cancellations made less than 24 hours before the program begins are not eligible for refunds or account credits.

Refunds will be issued to the original payment method. If cash, expired credit card, or check were used in the original payment, we must issue a check for the refund amount. A monetary credit can be made to a customer’s account for future use, which will expire in two years. In the instance that a credit expires, all efforts will be made to contact the client about the pending expiration.

District Cancellations 

All program cancellations due to low enrollment or any other unforeseen circumstance will be refunded. Cancellations due to rain, heat, or air quality will be rescheduled for up to one week at the end of the season, when possible.